Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, and shared for tour inquiries and contact form submissions on kestway.com, and describes your rights under Ukrainian law.

1. What personal data we collect

When you submit a contact/lead form or request a tour inquiry, we may collect:

  • contact details (such as name and email);
  • phone number (if provided);
  • details included in your message;
  • information about your device/browser (for example, technical logs), if applicable.

If you submit details voluntarily, you provide them directly to us.

2. How we use personal data

We use personal data to:

  • respond to tour inquiries and contact requests;
  • communicate with you about tours and availability;
  • process and manage submissions;
  • improve our services and maintain security.

3. Legal basis (Ukraine)

Where applicable, we process personal data in accordance with the requirements of Ukrainian law, including:

  • Law of Ukraine "On Protection of Personal Data" № 2297-VI.
  • If you sell tour packages via electronic commerce to customers in Ukraine: Law of Ukraine "On Electronic Commerce" № 675-VIII (including access to required provider-identification information on the site).
  • If services are ordered at a distance (online booking/checkout): Law of Ukraine "On Consumer Rights Protection" № 1023-XII (including required consumer-information elements before the customer is bound to the distance contract).
  • Commercial information for customers in Ukraine is provided in Ukrainian to the mandatory scope required by Law of Ukraine "On Consumer Rights Protection" № 1023-XII and Law of Ukraine "On Electronic Commerce" № 675-VIII.

4. Cookies and trackers

If we use cookies or similar technologies and they process personal data (for example, analytics/remarketing), we include the processing disclosure in this Privacy Policy. Where required, cookie consent mechanisms support valid consent before such processing begins.

5. Sharing of personal data

We may share personal data with service providers who help us operate the site and services (for example, hosting, technical support, and communication services) only to the extent necessary to perform those functions. We do not sell your personal data.

We may also disclose personal data if required by law or to respond to lawful requests from competent authorities.

6. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy and for the period required to comply with applicable legal obligations. Retention periods may vary depending on the nature of the inquiry and any related contractual or legal requirements.

7. Your rights

You may have rights regarding your personal data, including access, rectification, and other rights provided by Ukrainian law. To exercise your rights, contact us using the details below.

If cookie-related processing occurs and consent is required, you may be able to withdraw consent through your cookie settings (if available on the site).

8. Contact details

Controller: Kestway, LLC

Address: 15 Shovkovychna St, Kyiv, 01024, Ukraine

Email: contact@kestway.com

Phone: +380 686 653 8986

Legal representative: Sara Klein, Managing Director

EDRPOU registration code: 15700901

Note: Single tax payer; VAT optional.

For tour inquiries and contact form submissions, we handle your details to respond to your request. If you have questions about this Privacy Policy, contact us using the details above.